Returns & Refunds

At Zircio, we want you to love your jewelry. If you're not completely satisfied, we offer a straightforward return process. These terms apply in addition to your statutory rights as a consumer in the EU.

Your Right to Cancel (EU Statutory Right)
If you are a consumer in the EU, you have the legal right to cancel your order within 14 days of receiving your item, without giving any reason. To exercise this right, simply notify us at contact@zircio.com (or through your account at https://account.zircio.com) before the 14-day period expires. You may also cancel an order that has not yet been shipped by contacting us at the same address.

If you cancel under your statutory right, we will refund the full amount you paid, including the standard shipping cost of your original order, within 14 days of receiving the returned item (or proof that you have sent it back). Please note that you are responsible for the cost of returning the item, and we may reduce the refund to reflect any diminished value if the item has been handled more than necessary.

Our 30-Day Return Policy (Voluntary)
In addition to your statutory right above, we voluntarily offer an extended 30-day return window from the date you receive your item. To be eligible, your item must be unused, in its original packaging, and in the same condition as when you received it.

How to Return
To initiate a return, please contact us at contact@zircio.com. If you created an account at checkout, you can also start your return at https://account.zircio.com. As most of our customers check out as guests, email is the simplest way to reach us, and we'll guide you through the process.

• Return Shipping Fee: For voluntary returns under our 30-day policy, a flat return shipping fee of €9.00 will be deducted from your refund to cover return logistics. (This fee does not apply to cancellations made under your 14-day statutory right, damaged/defective items, or our free exchange — see below.)
• Prepaid Labels: Once your return is requested, we will provide a prepaid return label (for Spain and the Netherlands) to ensure a smooth process.

Refunds
Once we receive and inspect your return, we will notify you by email.

• Approved Refunds: Your refund will be issued to your original payment method within 14 days of us receiving the returned item, and typically processes in 5–10 business days from approval.
• Bundle Offers (e.g., Buy 2 Get 1 Free): If you return part of a bundle, your refund will be calculated pro-rata based on the discounted price of each item in the original order.

Exchanges
Need a different size or style? We offer one free exchange per order. While a voluntary return of the original item is subject to the €9.00 fee, we will ship your new exchange item at no additional cost to you.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at contact@zircio.com with a photo of the damage. In these cases, we will provide a replacement or a full refund, including all shipping costs, at no cost to you.

Late or Missing Refunds
If you haven't received your refund after the stated period, please first check with your bank or card provider. If you still need assistance, reach out to us at contact@zircio.com.