Privacy Policy

Last updated: April 21, 2025

At Zircio, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website www.zircio.com, place an order, or interact with us (the “Services”).

If you are located in the European Economic Area (EEA) we process your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Who We Are

This website is operated by Zircio. Zircio is a brand owned and operated by Hero Movilidad S.L., a company registered in Spain with company number B16754509. located at Passatge de Conradi 23, 08025 Barcelona, Spain.

For the purpose of applicable data protection laws, Hero Movilidad S.L. is the data controller of your personal data. You can contact us at contact@zircio.com for any privacy-related matters.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

a) Information you provide directly:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely by our payment providers)
Any messages or inquiries you send us

b) Information collected automatically (Device Information):

IP address
Browser type
Device type
Referring/exit pages
Pages viewed
Time zone
Cookies and tracking technologies (see Section 6)

c) Information from third parties:

We may receive limited data from service providers such as:

Shopify (our e-commerce platform)
Payment processors
Analytics or advertising partners (only if you have given consent)

3. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Performance of a contract (Art. 6.1.b GDPR): To process your orders and provide services
Consent (Art. 6.1.a GDPR): For marketing communications, cookies, and targeted advertising
Legitimate interests (Art. 6.1.f GDPR): For fraud prevention, analytics, or website improvement
Legal obligations (Art. 6.1.c GDPR): To comply with tax, accounting, or regulatory requirements

You may withdraw your consent at any time.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

To process and fulfill your order, including handling payments, shipping, and confirmation emails
To respond to your inquiries and provide customer support
To detect and prevent fraud, misuse, or security issues
To improve and optimize our website through analytics and user behavior
To send marketing communications and product offers, with your consent

5. Sharing of Personal Data

We only share your personal data with trusted third parties when necessary to operate our business, including:

Shopify, who powers our website and store (Shopify Privacy Policy)
Payment processors, to securely complete your transactions
Shipping companies, to deliver your orders
Marketing and analytics providers, only if you’ve given consent (e.g. Facebook, Google)

We may also disclose data:

To comply with legal obligations or valid government requests
To protect our rights or respond to legal claims
In the event of a business transfer (e.g., sale or restructuring)

We do not sell or trade your personal data under any circumstances.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure the website functions correctly
Improve your browsing experience
Analyze traffic and performance
Show you personalized ads, with your consent

When you visit our website, you will be shown a cookie banner to give or deny consent for optional cookies (e.g., analytics or marketing). No non-essential cookies will be used until you accept them.

You can adjust your preferences at any time using the “Cookie Settings” link in our website footer. For more info, see Shopify Cookie Policy.

7. Targeted Advertising and Marketing

With your consent, we may use your personal data (such as order history or browsing behavior) to show you relevant product recommendations and targeted ads via:

Facebook / Instagram (Meta)
Google Ads / YouTube
Email marketing platforms

You can opt out of personalized ads using the following links:

You may also unsubscribe from marketing emails using the “Unsubscribe” link in any message we send you.

8. International Data Transfers

Your personal data may be processed in countries outside the EEA, such as by Shopify or other service providers. When this happens, we ensure your data is protected by:

Standard Contractual Clauses (SCCs) approved by the European Commission
Or other appropriate safeguards under GDPR

9. Data Retention

We retain your personal data only as long as necessary:

To fulfill your order and provide services
To comply with legal requirements (e.g., tax or accounting)
Until you request deletion (unless legally restricted)

10. Your Rights (EU/EEA Residents)

You have the following rights under GDPR:

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete information
Erasure (“Right to be forgotten”): Request deletion of your data
Restriction: Ask us to stop using your data in certain cases
Objection: Opt out of marketing or data processing based on our legitimate interests
Data Portability: Request your data in a transferable format
Withdraw Consent: Revoke consent at any time for processing based on consent

To exercise these rights, email us at contact@zircio.com. We may request identity verification for security.

11. Complaints

If you have concerns about how we process your personal data, you can:

Contact us at contact@zircio.com
File a complaint with the Spanish Data Protection Authority:

Agencia Española de Protección de Datos (AEPD)

🔗 www.aepd.es

12. Children’s Data

Our website is not intended for children under 14. We do not knowingly collect data from minors. If you believe your child has provided us with personal data, please contact us to have it removed.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or to comply with legal or regulatory requirements. Any updates will be posted on this page with an updated “Last Updated” date at the top. We encourage you to review this page periodically to stay informed about how we protect your personal data.

14. Contact

For questions, privacy requests, or concerns, please contact us at:

📧 contact@zircio.com

📍 Passatge de Conradi 23, 08025 Barcelona, Spain